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Thread: Help!

  1. #1
    Join Date
    Jul 2018
    Posts
    2

    Default Help!

    I need help please, my tablet (amazon fire),had a brain fart and I had to uninstall and reinstall the app merge dragons,but when I did it reset me to the beginning, I had a decent amount of gems and over 3million in points can you help me get it back please?

  2. #2

    Default

    Did you use the cloud backup? If so, just reconnect and restore from there.

    Did you create a manual save file backup? Just copy the backup over the new install location to restore your game.

    If you had neither of these things, your game is gone, sorry. This is an offline game, just like most other video games the save file is saved locally on your device, if you delete it, there's no way to get it back.

    You may be able to get Gram Games to replace any real money purchases you made by e-mailing support and providing a proof of purchase, but that is likely all they can do. Be aware, though, support can often take weeks to respond.

  3. #3
    Join Date
    Jul 2018
    Posts
    2

    Default

    Thank you for your quick response, I will see if it is in the cloud.

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